warranty

WARRANTY INFO

THE YUME SCOOTER LIMITED 12-MONTH WARRANTY

This policy is valid as of June 1st, 2024.

The warranty would be registered automatically when date the customer receives the scooter, During our warranty period, if you experience any problems with the construction or mechanical features of your e-scooter, please contact support@yumescooter.com to start the warranty claim process. Our team will work with you to determine the proper solution to the issue and the best way to come to a proper fix.

If your e-scooter experiences any damages due to part quality issues, YUME will send the proper replacement part for repair along with the guide to safely replace the part in question.

 

NOT INCLUDED UNDER WARRANTY

-Damage to the e-scooter caused by collision

-Damage to the e-scooter caused by improper riding, overloading, or being placed in unsafe environments

-Battery damage due to immersion in water, heavy rain, etc.

-Dormant battery damage from lack of care and maintenance when not riding.

-Damage to the e-scooter caused by unauthorized modification of the vehicle and unauthorized alteration of the internal wiring of the e-scooter.

-Transferred by others or purchased on other platforms.

 

YUME SCOOTER WARRANTY DETAILS

All YUME Scooters are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

NOTICE: Modified scooters and batteries will not be covered by the 12-month warranty.

Part

Warranty Period

Suspension

12 Month

Throttle

12 Month

Frame

12 Month

Controller

6 Month

Front Fork

12 Month

Neck Assembly

12 Month

Rear Fork Assembly

12 Month

Handlebars

12 Month

Motor

6 Month

Stem

12 Month

Bottom Cover (Metal)

12 Month

Display

6 Month

Battery

6 Month

Charger

12 Month

Inner Tube

1 Month or 100 Miles

Brake Pad

1 Month or 100 Miles

Kickstand

1 Month or 100 Miles

Fender

1 Month or 100 Miles

Aesthetic Damage

No

 

CLAIMS PROCEDURE:

YUME will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) excluding user error.

1. LIMITED WARRANTY CLAIMS

*The warranty period starts from the date the customer receives the scooter and ends when it expires (Warranty qualification is not transferable).

Please contact YUME: support@yumescooter.com or via live chat on the website.

  1. Please provide the order number and proof of purchase as after-sales information.
  2. Photos or videos of the damaged product is required a reference for diagnosis.

    NOTICE:

    -YUME will not replace any part without first seeing photos or video of the damaged product.

    -Damage to the e-scooter caused by collision not included warranty.

     

    2. SHIPPING DAMAGE CLAIMS

    In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please email us and provide us with a photo or video proof.

    NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

    3.COST

    Any required parts, including parts shipping, are free of charge, in case you can repair this at home. YUME is also developing a network of service centers within the EU. Labor at our service center is free of charge. If you ship the scooter to our repair center, you will need to pay for shipping.

     

    TERMS OF LIMITED WARRANTY:

    This limited warranty is not meant to suggest or imply that the scooter cannot be broken or will last forever. It does mean that the scooter is covered subject to the terms of the limited warranty. This limited warranty is void if the scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

    Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the YUME scooter, is not covered.

    During the duration of this limited warranty, YUME will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.

    This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

     

    WARRANTY TERMS SPECIFIC TO E-SCOOTERS

    This warranty pertains to any of the essential electric scooter components that are found defective, provided that the product was used in a standard and controlled manner and that it was maintained according to the manufacturer’s instructions manual. Essential components include the scooter frame, electric motor, battery, display, and controller.

    Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. An electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.

     

    FAQ ABOUT OUR WARRANTY

    I crashed and damaged my scooter. Is warranty coverage available to me?

    Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.